Audit Logs

Audit logs give you a view into exactly what is happening on your system. An audit log records every transaction and event.

You can view the audit log based on a date range. Filters help you find information by showing only:

Changes made by a particular portal user, a subscriber, or the system (root) user.
Changes applied during bulk operations or to a particular device, portal user, or subscriber.

Key Terms

Portal users: Admins or CSRs who can make changes to device or subscriber records and to other portal users’ accounts.

Subscribers: Customers who can make changes to their devices through the control panel. The audit log shows changes to local network and wireless settings, parental controls, and port forwarding.

System: Refers to the system, or root, user who can make changes to any device or user.

Device: Refers to a CPE device or a customer device attached to the CPE device’s LAN.

Launch the Audit Log

Select the Audit tab.
In the Audit window, specify a range of dates to display information for. The default is the past five days.
(Optional) From the Changed By menu, choose one of the following:
- Portal User—Enter the username of a portal user.
- Subscriber—Enter a subscriber code.
- System—Leave this value blank.
(Optional) From the Applied To menu, choose one of the following:
- Bulk Operation—Leave this value blank.
- Device—Enter a device serial number.
- Portal User—Enter a portal username.
- Subscriber—Enter a subscriber code.
Select the Query button.

Device Manager displays the audit results.

You can do the following:
- Under each transaction, select Changes+ to see details about the transaction.
- Select expand all to view details about all transactions. select collapse all to hide transaction details.
- Set the number of results to display per page.
- Page through the results.
- Refresh the results.

Export the Audit Log

To view a CSV file of audit log results, perform these steps:

In the Results window, select .
Select webservice.