Working With Subscriber and Device Labels

Subscriber Labels

Labels can be used to tag subscribers. For example, you might tag subscribers who signed up for a specific promotional program. Labels can alert you to information about a subscriber, and you can search for subscribers with a specific label. Your system administrator sets up the available labels. For more information about setting up labels, see Managing Labels or search this Knowledgebase for keyword, "labels".

Assign a Subscriber Label

  1. From the Customer Support tab, search for the subscriber for whom this label is to be applied.
  2. From the left navigation bar, select Subscriber Information and scroll the center pane to the bottom.
  3. From the Add section of the Labels menu, choose a label.
    --The label appears in the Label section of the Subscriber window.
  4. Select Save.

Remove a Subscriber Label

  1. From the Customer Support tab, search for the subscriber for whom this label is to be applied.
  2. From the left navigation bar, select Subscriber Information and scroll the center pane to the bottom.
  3. From the Remove section of the Labels menu, choose a label.
    --The label is removed from the Label section of the Subscriber window.
  4. Select Save.

Device Labels

Device labels are defined by your system administrator. You can apply new labels or remove existing ones. There is no limit to the number of labels you can apply.

Add a Device Label

  1. From the Customer Support tab, search for the subscriber for whom this label is to be applied.
  2. From the left navigation bar, select Gateway Information.
  3. From the Remove section of the Labels menu, choose a label.
    --The label is removed from the Label section of the Gateway Information window.
  4. Select Save.

Remove a Device Label

  1. From the Customer Support tab, search for the subscriber for whom this label is to be applied.
  2. From the left navigation bar, select Gateway Information.
  3. From the Remove section of the Labels menu, choose a label.
    --The label is removed from the Label section of the Gateway Information window.
  4. Select Save.
Video Tutorial

RELATED ARTICLES:

Labels Overview

Managing Labels