Search Device Manager And Display An Account
Find and Select Subscribers and Devices
Before you can view or make changes to a subscriber or device, you must find the item in the Device Manager database. Device Manager provides robust search capabilities to help you locate information.
You can search for different kinds of subscriber and device data. You must enter the property terms exactly as specified below.
You can use a free-text search for some items, such as person name or subscriber code; for other items, you must precede the item by the property name.
You can use a free-text search to find the following items:
- Firmware label
- Firmware hardware version
- Firmware manufacturer
- Model
- Product class
- Software version/Firmware version
- Report name
- Script name
- Script label
- Subscriber primary e-mail address
- Subscriber name
- Person label
- Subscriber phone number
- Subscriber code
- WAN POP connection username
- Device domain
- Device label
- Device disposition
- Device hardware version
- Device manufacturer
- Device model
- Device OUI
- Device product class
- Device serial number
- MAC address
- VOIP setting
- VOIP username
- WAN IP address
How to Search
You perform a search by typing keywords into the search field. You can type one or more terms, or you can use Boolean expressions, wildcards, and property names to enhance your search. Search terms are not case-sensitive.
Search Terms and Results:
|
Search syntax like this... |
Finds records like this... |
|---|---|
|
city: Portland |
Finds subscribers whose address includes Portland as the city. |
|
city: *land |
Finds subscribers whose address includes a city name that ends with land. |
|
model: AG10* |
Finds all devices with a model designation that starts with AG-10, such as AG10-NA1 and AG10W-NA2. |
|
personLabel: Promo10 |
Finds all subscribers who have the label Promo10. |
|
wanip:192.168.*.* deviceLabel:Version3 softwareVersion:3.7 |
Finds all devices with WAN IP addresses 192.168.0.0 through 192.168.255.255 that have a device label of Version3 and are running software version 3.7. |
Literal Search Examples:
|
This search term... |
Finds this result... |
|---|---|
|
jack |
Records that contain the term jack. |
|
jack london jack and london |
Records that contain both terms jack and london. |
|
jack or london |
Records that contain the term jack, the term london, or both. |
|
name: jack |
Records that contain the term jack in the name property. |
|
name: jack city:not london |
Records that have jack in the name property and do not have london in the city property. |
|
name:"jack london" |
Records that contain the exact phrase jack london in the name property. |
|
jack* |
Records that contain terms that begin with jack. |
|
*jack |
Records that contain terms that end with jack. |
|
192.168.1.* |
Has any IP address in the range 192.168.1.0 to 192.168.1.255. |
|
192.168.*.* |
Has any IP address in the range 192.168.0.0 to 192.168.255.255. |
|
12.3.5.* |
Records that contain terms that begin with 12.3.5. |
|
*3.5.1 |
Records that contain terms that end with 3.5.1. |
Additional Examples - Search by MAC Address:
To perform a qualified search by MAC address, macAddress or wanMacAddress can be used interchangeably.
Searching for a MAC works just like searching for any other field, with one caveat: Because MACAddresses contain colons, search criteria must begin and end with quotation marks.
i.e. macAddress: "3C:90:66:1D:06:2B"
You can search for a complete MAC address but in the event that a partial address query is needed, use the following examples:
|
This search term... |
Finds this result... |
|---|---|
|
macAddress:"DE*" |
Records that contain a MAC beginning with DE |
|
macAddress:"DE:AD:BE:EF*" |
Records that contain a MAC beginning with DE:AD:BE:EF |
|
wanMacAddress:"*AD" |
Records that contain a MAC ending in AD |
Search vby Mac address is available in v10.1.2.0 and later. A plug-in is available upon request however to enable this functionality for earlier versions. Minimum v10.0 required.
Performing a Search
- On the Customer Support tab, type the search term in the Find Subscriber or Device field.
- Press Enter..
Matching subscriber or device records appear on the Customer Support tab.
Click the blue text from any line item in the found set to display an individual subscriber ecord.
Selecting Subscribers or Devices
After you locate one or more subscribers or devices, you can select them for further processing, such as applying labels. You can also display a single subscriber or device.
To select one or more subscribers or devices, check the check box to the left of the desired subscribers or devices. To display a single subscriber or device, select the blue text in the search results for that record, such as the subscriber name or device model number.
Applying or Removing Labels for Multiple Records
When you have multiple records selected, you can apply subscriber or device labels to all of them. You can also remove labels. For information about defining labels, see Managing Labels.
To apply a label to multiple records:
- Search for the subscribers or devices you want to label.
- Select the records you want to label.
- Choose a label from the Add section of the Subscriber Labels or Device Labels menu located at the bottom of the screen.
To remove a label from multiple records:
- Search for the subscribers or devices for which you want to remove a label.
- Select the records for which you want to remove a label.
- Choose a label from the Remove section of the Subscriber Labels or Device Labels menu.