Create a new Subscriber or Device

About new accounts

An account usually consists of a subscriber and an associated device. Some accounts have only a subscriber or only a device.

Note: Depending on how your Device Manager installation is configured, the ability to create accounts might be restricted to Admin users..

Creating new subscribers and devices is handled through the provisioning process. Use the Provisioning page (see instructions below) to complete the following tasks:

  • Create a new subscriber.

  • Create a new device.

  • Associate the subscriber with an existing device.

  • Associate the device with an existing subscriber.

Creating a new subscriber establishes an account record for the subscriber and might associate the subscriber with a device. Provide the following information:

  • Subscriber code—(Required): Unique code for the subscriber. You can use the subscriber’s phone number or any other unique identifier*.

  • Name—(Optional): The subscriber’s full name.

  • Email—(Optional): The subscriber’s e-mail address, which must be unique.

  • Control panel login and password: (Optional) Credentials the subscriber uses to log into the control panel (if deployed). You can specify a password, or click Generate Password to generate a secure one.

Your system administrator may set this field to require a specific number of digits. If you encounter errors when creating a record, contact your system administrator.

Creating a new device sets up device information for a specific device and might associate it with a subscriber. Use the following types of information to identify the device. The identifier used must be unique so it is recognized when the device checks in.

  • Serial number and OUI—The device’s serial number and the first six hexadecimal digits of the device’s MAC address.

  • Provisioning code—A unique code that you specify.

  • Control panel provisioning ID—A unique identifier used to associate the device with the subscriber when it is installed. An installer uses this code to bring up the control panel after installing the device at the customer location. The control panel associates the device with the subscriber and applies previously specified settings. This method can be used to configure settings prior to knowing the specific gateway device the customer will use. Learn more about Control Panel Provisioning.

  • PPP Credentials— PPP credentials must be supplied or allow the device to connect to your network with default credentials.

Create a Subscriber or Device Account

To create a new subscriber or device account, complete these steps:

  1. From the Customer Support tab, click Create New Subscriber/Device button.

  2. In the Subscriber section of the Provisioning page, make sure the Create New Subscriber tab is selected.

  3. Enter subscriber identification information: subscriber code, full name and e-mail address.

  4. Do one of the following:

    1. Check the Disable Control Panel check box.

    2. Provide a username and password for the subscriber’s control panel. Select Generate Password to create a password (optional).

  5. In the Assign Gateway section, make sure the New Device tab is selected.

  6. In the New Device section, enter a unique device identifier for the device, using serial number or OUI, provisioning code, or control panel provisioning ID.

  7. In the PPP Credentials section, do one of the following:

    1. Check the Use Default check box.

    2. Enter a Username and Password for PPP access.

  8. (Optional) Select a Domain. Domains can be used to restrict access of a group of devices to a group of specific CSRs. (This feature is seldom needed or used.)

  9. Select the Provision Device button.

Any errored fields that fail validation are highlighted and more information about the error is displayed at the top of the page. Correct the errors and select the Provision Device button.

Mosaic Device Manager displays the Customer Support page for the account. Next, enter additional information about the subscriber or device, enable services, or perform advanced tasks.

Assigning a Device to a Subscriber

To create a subscriber and assign an existing device or no device, follow these steps:

  1. From the Customer Support tab, select the blue, Create New Subscriber/Device button near the upper left.

  2. In the Subscriber section of the Provisioning page, make sure the Create New Subscriber tab is selected.

  3. Enter subscriber identification information: subscriber code, full name, and e-mail address.

  4. Do one of the following:

    1. Check the Disable Control Panel check box.

    2. Provide a username and password for the subscriber’s control panel. (Optional) Select the Generate Password to create a password.

  5. In the Assign Gateway section, do one of the following:

    • Check the No Device Information check box.

    • Click the Existing Device tab and do the following:

      • In the Find Device field, type search criteria to locate the device.

        1. Select the Search button.

        2. Locate the device in the search results and select the device information.

        3. Verify that the correct device is selected.

  6. (Optional) Select a Domain. Domains can be used to restrict access of a group of devices to a group of specific CSRs. (This feature is seldom needed or used.)

  7. Select the Provision Device button.

Assigning a Subscriber to a Device

To create a device and assign an existing subscriber, follow these steps:

  1. From the Customer Support tab, select the blue, Create New Subscriber/Device button near the upper left.

  2. In the Subscriber section of the Provisioning page, do one of the following:

    • Check the No Subscriber Information check box.

    • Select the Assign Existing Subscriber tab and do the following:

    • In the Find Subscriber field, type search criteria to locate the subscriber.

      1. Select the Search button.

      2. Locate the subscriber in the search results, and select it.

      3. Verify that the correct subscriber is selected.

  3. In the New Device section, enter a unique device identifier for the device, using serial number or OUI, provisioning code, or control panel provisioning ID.

  4. In the PPP Credentials section, do one of the following:

    • Check the Use Default check box.

    • Enter a username and password for PPP access.

  5. (Optional) Select a Domain. Domains can be used to restrict access of a group of devices to a group of specific CSRs. (This feature is seldom needed or used.)

  6. Select the Provision Device button.

To learn more about maintaining your Device Manager system, subscriber lifecycle and related topics, see the following video tutorials.


 


 


Video Tutorials

Related Articles:

Control Panel Provisioning

Working With Accounts

Small/Medium Business Subscriber Features