Reports Overview

Reports can provide information about devices and subscribers across your entire installed base in a unified fashion. This information enables you to take preventive measures when support issues occur. You can collect snapshot data and see just that moment in time, or you can continually export and aggregate data to study trends over time. Report results can be saved in comma-separated value (CSV) format and from there can be translated into graphs or spreadsheets, or opened with other tools such as Microsoft Excel or Crystal Reports.

Device Manager provides several built-in reports that viewable with a single select. These built-in reports are however not editable.

You can also create custom reports .

 

Using Reports to Understand Your Network

Reports can be used to export data that is maintained in Device Manager. This data can be used to study a wide variety of conditions, including:

  • Identifying potential problem access lines as indicated by SNR, attenuation, retrain, and data rate. This information can help reduce churn.
  • Identifying CPEs with open WiFi security and excessive WiFi devices. This information reduces operational expenses and calls to your CSRs.
  • Studying device trends, which could include providing a snapshot of shipment trends during promotions or watching for information about which devices tend to churn more quickly than others. This data is useful when deciding on the value of higher- versus lower-end managed devices. It might also help indicate product longevity, based on a first-inform time analysis.

Examples of other trend reports include:

  • Number of managed devices by manufacturer, model, and firmware version
  • Distribution of wired versus wireless networks
  • Use of DSL versus Ethernet

Studying device trends in the home, which is also helpful for understanding up-sell potential. Examples of in-home, managed device trends include:

  • Number of LAN devices per subscriber
  • Number of WiFi versus Ethernet devices per subscriber
  • Percentage of subscribers using WiFi security (and at what level of security)
  • WiFi channel use
  • Port forward use
  • Parental control use
  • Number of new customers who came online in the past week
  • Number of customers with multiple PCs in their home
  • Examining speed breakdown of your installed base.
    This information can be correlated with network-side information and as a function of managed device manufacturer/model/version.
  • Examples of speed breakdown reports include:
    • Downstream/upstream link speed
    • Attenuation
    • Noise margin
    • Retrain frequency and uptime
    • Average broadband speed
    • Investigating subscriber breakdown by device associated, advanced services enabled versus used, label, location, and first contact date.

     

RELATED ARTICLES:

Built-In Aggregate Reports
Custom Reports - Creating a Report
Custom Reports - Finding and Running